Crisis and Advice Helplines
Crisis and Advice Helplines
Mental Health Crisis helpline – call: 111 and select the mental health option or call: 0800 915 4644 , text: 07717 989 024 (Text service available for adults 18+)
Open 24/7, 365 days of the year
People with speech or hearing difficulties can dial through to the BT Relay App or Text phone : 18001 0800 915 4644
Samaritans – call: 116 123 or Email: jo@samaritans.org
Open 24/7, 365 days a year, to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts
Campaign Against Living Miserably (CALM) – call: 0800 58 58 58
Or visit the webchat page: www.thecalmzone.net/help/webchat / 5pm to midnight, 365 days a year
SANEline – call: 0300 304 700 0
4pm to 10pm , 365 days a year . Mental Health Support line
SHOUT – Text ‘SHOUT’ to 85258
24/7, 365 days a year Text service if you’re struggling to cope and you need immediate help
National Domestic Violence Support Helpline – call: 0808 2000 247
24/7, 365 days a year . Or use the Live chat from Monday to Friday between 10am–10pm: www.nationaldahelpline.org.uk/en/Chat-to-us-online
A helpline for those experiencing domestic abuse to support you in increasing your safety and find specialist services
Surrey Drug and Alcohol Care – call: 0808 802 5000
All SDAC services are available from 9am to 7pm Monday to Friday. You can leave a voicemail or send an SMS outside of these hours. You can chat online via their website www.surreydrugandalcoholcare.org.uk/
Offering information to anyone with queries or concerns about drug/alcohol misuse
Action for Carers support line – call: 0303 040 1234
9am-5pm, Mon, Thurs and Fri and 9am-6pm on Tues and Wed www.actionforcarers.org.uk/about-us/contact-us/
First point of call for carers to receive advice, information and support with any practical, emotional or financial concerns
Silverline – call: 0800 470 80 90
24/7, 365 days a year . A free, confidential helpline providing information, friendship and advice to older people
CRUSE bereavement helpline – call: 0808 808 1677 for bereavement support.
9:30am-5pm on Mon , Wed, Thurs and Fri , and 1pm-8pm on Tues .
Crisis Support: Children & Young People
Childline – call 0800 11 11 - available 24/7
For under 19’s, call, chat online or email for support. One-to-one counsellor chat support also available.
www.childline.org.uk/
Children & Young People Safe Haven ; Call: 01483 519436 3:30-7:30pm Mon-Fri & 1-4pm Sun. Excl Bank Hols.
In person support in Ash, Epsom, Redhill and Shepperton - for 10-18 year olds
www.cyphaven.net
Mental Health Crisis helpline – call: 111 and select the mental health option or call: 0800 915 4644, text: 07717 989 024 (Text service available for adults 18+)
People with speech or hearing difficulties can dial through to the BT Relay App or Textphone: 18001 0800 915 4644
The 24/7 mental health crisis line is available for children aged from six years, young people and their families/carers who are in crisis.
Papyrus HOPELINE 247 – call 0800 068 4141 , text 88247 or email : pat@papyrus-uk.org - available 24/7
www.papyrus-uk.org/papyrus-HOPELINE247/
Suicide prevention support for young people under 35y . Confidential advice including those concerned about a young person.
Samaritans – call: 116 123 or Email: jo@samaritans.org
Open 24/7, 365 days a year, to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts
YoungMinds – Text ‘YM’ or ‘SHOUT’ to 85258
24/7, 365 days a year Text service if you’re struggling to cope and you need immediate help
Domestic Violence Support
Christmas can be a difficult time. If you feel like you are at risk of harm this winter, and would like support, advice, or guidance, please see the services below. However, if you feel like you are at imminent risk of harm please call 999 in an emergency or 101 in a non-emergency.
Refuge
Refuge can provide advice and guidance, as well as supporting you in accessing refuge. They can also signpost you to other specialist services in your community.
• www.nationaldahelpline.org.uk/
• Free 24-hour help line: 0808 2000 247
• Online chat support available Mon- Fri 10am-10pm, Weekends 10am-6pm
Respect
Respect is a helpline for male victims of domestic abuse.
• 0808 80 10327 - Mon-Fri 10am-5pm
• Webchat support – Mon-Fri 9am-10am
• www.mensadviceline.org.uk/
Your Sanctuary
A Surrey based charity for victims of domestic abuse, who can provide advice, women’s outreach and refuge houses.
• Free help line: 01483 776822 – Mon-Fri 9am-9pm
• Please contact the helpline above to enquire about safe houses. There are 2 located
in North west Surrey.
• Online chat: Monday to Friday 9.30 am-5pm
• www.yoursanctuary.org.uk/ourservices
East Surrey Domestic Abuse Service
Provides practical advice and services in terms of the wider problems of domestic abuse, as well as proving emotional support.
• Confidential call – 01737 771350 Mon-Fri 9:00-16:00
• Email : support@esdas.org.uk
• www.esdas.org.uk/useful-contacts
• Out of hours number: Surrey Domestic Abuse on 01483 776822 daily between 9am-9pm
Published on 8 December 2025